Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No! It is the worst to expect this wonderful bounce house to arrive that looks just like the picture you rented, and find the company shows up with a filthy dirty unit!
Bounce Universe Party Rentals, LLC provides clean, sanitized Inflatables. In fact you will notice our staff in the field spot clean at setup and then when we tear down our staff vacuums out the inflatable on site and cleans/sanitizes it on site upon pickup. If the inflatable is we we schedule it on our sheet to come out during the week to be completely dried and cleaned.
We also spot check at the shop during the week to insure our standards are being met. It's our top priority to provide you with clean, in great condition units as well as provide you with great customer service. Take a look at all our reviews online to see how much our customers comment about how clean our units are!
Bounce Universe Party Rentals, LLC provides clean, sanitized Inflatables. In fact you will notice our staff in the field spot clean at setup and then when we tear down our staff vacuums out the inflatable on site and cleans/sanitizes it on site upon pickup. If the inflatable is we we schedule it on our sheet to come out during the week to be completely dried and cleaned.
We also spot check at the shop during the week to insure our standards are being met. It's our top priority to provide you with clean, in great condition units as well as provide you with great customer service. Take a look at all our reviews online to see how much our customers comment about how clean our units are!
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Yes, we love setting up at parks but most parks do NOT have electricity, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. You will also need a permit from the city or municipal to hold your event, you must check their requirements. They may also require a certificate of insurance when reserving your pavilion.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our policies page for details.
Yes all orders require a $50 Credit Card deposit. For orders $250 or more a 25% deposit is required. If you have to cancel please call us as soon as possible and at least 14 days before your event. Your deposit is NON-REFUNDABLE, but may be applied to another date. If less than 14 days before your event, you were to cancel for any reason not related to rain (50%) you would lose your deposit, and cannot apply it to a different date.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 5 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Also keep in mind that the inflatables vary in size, however we list on our website under each inflatable what size each unit is. We ask that you add an additional 5 feet on all sides of the inflatable. This should be an area that is free of electrical wires, and low hanging tree branches.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
It depends on each inflatable. Here is a list of some of our general inflatables. Feel free to contact our office for more information if the one you are looking at renting is not listed.
Standard (LG) Bounce House 13x13: 6 kids or 700 pounds whichever is exceeded first.
Combo: 10 kids or 1000 pounds, whichever is exceeded first.
Slides: 3 at a time (one on slide, one on the ladder, and one on top)
Obstacle Courses, Playground type: typically up to 8 kids or 800 pounds.
Obstacle Course: Race: 2 players at a time racing against each other.
*Keep in mind that all participants should be grouped together by size allowing them to play with the sizes.
Standard (LG) Bounce House 13x13: 6 kids or 700 pounds whichever is exceeded first.
Combo: 10 kids or 1000 pounds, whichever is exceeded first.
Slides: 3 at a time (one on slide, one on the ladder, and one on top)
Obstacle Courses, Playground type: typically up to 8 kids or 800 pounds.
Obstacle Course: Race: 2 players at a time racing against each other.
*Keep in mind that all participants should be grouped together by size allowing them to play with the sizes.
Delivery includes driving to your location, setting up in the specified area the inflatable(s), going over the safety rules and instructions with you. We provide a 50 feet extension cord, as well as the tarp to put the unit on. We also setup using stakes if in grass, and sandbags if it is on concrete/blacktop setting. You do need to be present during delivery and pickup of the inflatable.
YES! We need you to be available to for drop off so we can have you personally show us where you would like the inflatable. Most times we are able to setup in the exact location, however there is times when our delivery driver needs to make safety calls depending on slope, hills, power lines, space, surface setup.
At time of setup we will bring the 50ft extension cord and the surface setup equipment, (please be sure you accurately told us if the setup is on grass or asphalt, or indoors as this is different equipment needed for setup).
At that point we will figure out the location of the equipment, make sure power is within 50 feet and secure everything down. Once that is complete we will go over the contract, Operator Instructions, and collect payment. (We accept cash and credit card as final payment) (Business/School Checks are accepted as well-no personal checks please).
We will then leave you with the equipment for the extent of your event. If you have any questions, or issues please make sure you contact the office during your rental to give us the opportunity to remedy them for you.
At time of setup we will bring the 50ft extension cord and the surface setup equipment, (please be sure you accurately told us if the setup is on grass or asphalt, or indoors as this is different equipment needed for setup).
At that point we will figure out the location of the equipment, make sure power is within 50 feet and secure everything down. Once that is complete we will go over the contract, Operator Instructions, and collect payment. (We accept cash and credit card as final payment) (Business/School Checks are accepted as well-no personal checks please).
We will then leave you with the equipment for the extent of your event. If you have any questions, or issues please make sure you contact the office during your rental to give us the opportunity to remedy them for you.
YES! You are required to be present for pickup. We do everything possible to get as close to your suggested pickup time as possible, but realize it is only a suggested pickup times. We never guarantee that we can be back to a location at any exact time. We make the delivery schedules roughly 2 days prior to the event, so we have all events in at that point, and can take a look weather, so we cannot guarantee any special times. With that said we certainly will try our best to get there within usually an hour or so of the event end, but keep in mind that dependent on the day and time of the year there is times we can be 2-3 hours after your end time. Please make sure you make arrangements to have power and someone available with it until our representative returns and inspects it. At that point as long as power is available to them you are free to leave. We thank you for your flexibility and we will do our best to have our staff there in a timely manner.
The Inflatables (moon bounces) can be setup on Grass, Concrete, Asphalt, or Indoors) You need a relatively level surface free of rocks, sticks, branches, rough debris, and fecal material. You will need a power source for your blower within 50 feet of the inflatable. If you are renting a unit that requires water you will need to a hose to reach where you are planning on putting the inflatable.
You are responsible for providing an attendant/monitor for the inflatable(s). Each inflatable is required to have a dedicated attendant/monitor. Attendants can be rented for an additional charge on our website.
You are responsible for providing an attendant/monitor for the inflatable(s). Each inflatable is required to have a dedicated attendant/monitor. Attendants can be rented for an additional charge on our website.
Yes. We do offer overnight rentals. This is not something we do often.
We don't like to leave any of our units out overnight not being used. This opens our inflatable up to so much mold/mildew to grow. Once they are deflated and dew, elements, and animals are all able to get to the inflatable and offer either visible damage or invisible damage (such as mold/mildew)
In comparison to those other companies who rent their inflatables overnight all the time it is comparing quality with quantity. We care about your health and your child's health. We do our best to provide you with a fun quality clean and sanitized unit. We do this by keeping up standards, and not changing our beliefs or principals just to make a buck.
We hope we earn your business and you recognize that we won't sacrifice quality to make a few bucks. Occasionally however we do allow overnight rentals with a charge of $75 for the overnight rental (this allows us the ability to get it out and clean it at the shop) However keep in mind that is during our hours of 10pm-7am when available (it is not always available) Keep in mind we would need to verify it's in a safe location and you would still have to be able to ensure the safety of the unit while it's rented overnight. WE DO ASK YOU CONTACT US IF YOU ARE INTERESTED IN KEEPING IT OVERNIGHT SO WE CAN VERIFY IT'S AVAILABLE AND ABLE TO BE RENTED OVERNIGHT!
By all means if your event is inside or you will be using the inflatable the entire night....Please call us and we will provide you with a price quote for you to rent our inflatable overnight.
We don't like to leave any of our units out overnight not being used. This opens our inflatable up to so much mold/mildew to grow. Once they are deflated and dew, elements, and animals are all able to get to the inflatable and offer either visible damage or invisible damage (such as mold/mildew)
In comparison to those other companies who rent their inflatables overnight all the time it is comparing quality with quantity. We care about your health and your child's health. We do our best to provide you with a fun quality clean and sanitized unit. We do this by keeping up standards, and not changing our beliefs or principals just to make a buck.
We hope we earn your business and you recognize that we won't sacrifice quality to make a few bucks. Occasionally however we do allow overnight rentals with a charge of $75 for the overnight rental (this allows us the ability to get it out and clean it at the shop) However keep in mind that is during our hours of 10pm-7am when available (it is not always available) Keep in mind we would need to verify it's in a safe location and you would still have to be able to ensure the safety of the unit while it's rented overnight. WE DO ASK YOU CONTACT US IF YOU ARE INTERESTED IN KEEPING IT OVERNIGHT SO WE CAN VERIFY IT'S AVAILABLE AND ABLE TO BE RENTED OVERNIGHT!
By all means if your event is inside or you will be using the inflatable the entire night....Please call us and we will provide you with a price quote for you to rent our inflatable overnight.
Basically our weather policy lets us cancel up to the night before your party (by 3pm) if they are calling for a substantial amount of rain as defined below. There is absolutely no fees should you need to cancel or reschedule your date, due to excessive rain, heavy winds, or snow conditions, as long as it is done by the night before your party no later than 3pm, as defined below. If you choose to cancel an event in advance of 3pm the day before your event, because of a concern with the weather at that time, refunds will be issued according to the 24 hours outlook on weather.com. (For example if you choose to cancel an event on Wednesday for Saturday event because the forecast is at 60% rain and the weather improves by Friday to 30% chance of rain, no refund will be issued for your deposit amount.) Full payment is required for any cancelations made after 5pm. Keep in mind that we will regardless of how you paid the deposit or paid in full mail you a check within 30 days of your event cancelations if you are not able to reschedule. Thank You!
PLEASE NOTE: The local forecast almost always includes isolated showers, thunderstorms, etc. That is to be expected when we have excessive heat. Please make certain you are consulting hourly forecast on a trusted weather reporting website such as http://www.weather.com This is what we use.
Rainy/Snow condition warranting cancelation/under our policy are described as follows:
60% chance of rain during your party/event time for over 50% of your event time. Snow fall predicted of at least 60% chance for over 50% of your event time.
The 60% or higher chance of rain/snow must be within 24 hours in advance of your party. Forecast predicting higher than 50% chance of rain farther out then 24 hours is too far out to rely on the predictability of the forecast.
If you decide to take the inflatable/bounce house and it begins to rain, simply shut down the power until it stops. When the passing shower passes you can re inflate the inflatable, taking care to wipe down the surface inside to insure there is no water to slip on.
If it begins to start getting windy while in use, simply shut down the power until it stops. Operating an inflatable in winds over 20 mph is unsafe, and should not be done. Please wait until the winds calm, and then it is safe to re inflate and use again.
*All cancelations under 60% chance are the discretion of management.
PLEASE NOTE: The local forecast almost always includes isolated showers, thunderstorms, etc. That is to be expected when we have excessive heat. Please make certain you are consulting hourly forecast on a trusted weather reporting website such as http://www.weather.com This is what we use.
Rainy/Snow condition warranting cancelation/under our policy are described as follows:
60% chance of rain during your party/event time for over 50% of your event time. Snow fall predicted of at least 60% chance for over 50% of your event time.
The 60% or higher chance of rain/snow must be within 24 hours in advance of your party. Forecast predicting higher than 50% chance of rain farther out then 24 hours is too far out to rely on the predictability of the forecast.
If you decide to take the inflatable/bounce house and it begins to rain, simply shut down the power until it stops. When the passing shower passes you can re inflate the inflatable, taking care to wipe down the surface inside to insure there is no water to slip on.
If it begins to start getting windy while in use, simply shut down the power until it stops. Operating an inflatable in winds over 20 mph is unsafe, and should not be done. Please wait until the winds calm, and then it is safe to re inflate and use again.
*All cancelations under 60% chance are the discretion of management.
I am so sorry but we DO NOT! I wish we could but that would mean we would have to reserve items on two separate days which eliminates the item out of our inventory twice. What we can do on days that are not closed (meaning we are at max capacity) is we can usually swap out the day to your rain date (understanding that nothing is booked or guaranteed to be in stock on that date) as long as we have it available...keep in mind we will do whatever we can to try to accommodate your needs even if it means us going above and beyond to pick a more expensive unit to ensure we have items for your day. On days marked closed we will ask you to pick a different rain date if you are needing to change your event date.
We do not allow customer pickups. Our equipment is heavy and most of our customers are not familiar with inflatable setup & safety. Our job is to ensure that your bounce house/inflatable is setup properly and ensure that you understand the safety rules & instructions for operations of the inflatable you are renting. We ensure the cleanliness and condition of our inflatables by not allowing customer pickups of any of our equipments.
Our rentals are for up to 8 hours. You may pick any time from 8am until 8pm, within an 8 hour time frame.
For 10% of your total rental fee we will waive any unintentional damage that happens to our equipment during your rental, excluding intentional damage and theft. Unintentional damage EXCLUDES the following: silly string, gum, paint, markers, or pens, cuts, slices, punctures by share objects such as but limited to pets, shoes or sharp objects and damage from fireworks and cigarettes. As a frame of reference burst seams, vinyl tears, handles ripped off, etc would be included and covered under this damage policy.
Please note this is a non-refundable fee except in the event of inclement weather cancelations where they fall under our weather policy. Thank you!
Please note this is a non-refundable fee except in the event of inclement weather cancelations where they fall under our weather policy. Thank you!
Absolutely! It's by no means necessary, but if you feel your delivery staff went above and beyond you are more than welcome to tip them!
As far as multi-day rentals we do provide these to our customers with a discount, in most cases these types of rentals are inside in a secure location, however there is times where we might have an event that requires outside overnight in a secure area, or a residential rental.
At that point we would provide a tarp to blanket the inflatable to provide shelter overnight when not in use, so the inflatable will be able to stay put for the next day event.
At that point we would provide a tarp to blanket the inflatable to provide shelter overnight when not in use, so the inflatable will be able to stay put for the next day event.